Frequently Asked Questions

We've compiled a list of the most asked questions from our customers. If you don't see a questions you would like to know more about please contact us to see how we can help.

Email us with your questions and concerns

What is Your Return and Exchange Policy?

At Dahabi Jewellery, we want you to fall in love with your purchase. While we do not offer returns, we offer free exchanges. To initiate an exchange, please contact us within 30 days of receiving your item.

All exchanged items must be in original condition and packaging. To request an exchange, please email and include your full name, the order number, and your reason for exchange.

Please note that we reserve the right to reject any exchanges that are not compliant with the above conditions. If you have any further questions about returns or exchanges, feel free to contact us.

How can I get my finger sized when buying online?
Typically, any local jewellery store offers free sizing. Note that most jewellers won’t have quarter sizes, but they will be able to determine whether you need a quarter size or not. In addition, when getting sized, make sure to note which type of sizers were used - wide, thin, or comfort fit.
How can I get my partner’s ring size without them knowing?
The best place to start is to ask your loved one’s friends and family for their ring size. In addition, if your partner wears rings often, try to bring one of them to a local jewellery store and ask them to check the size. Make sure to remember which finger and hand the ring is typically worn on! Every finger has its own size, and it can differ between right and left hands.
What is the difference between a regular and a comfort fit?
Comfort fit rings are rounded on the inside, which makes it easier to slide the ring on and off a finger. Comfort fit runs a little bit smaller than regular fit - so, if you are a size 7 in a regular fit, you may be closer to a 6.5 in comfort fit.
What is the difference between 14K, 18K, and 24K gold?

When talking about the purity of gold, we often use the term “karat,” denoted as “K.” As such, pure gold is 24K, or 100% gold content. 18K gold items contain 75% gold or 18/24 gold parts. Similarly, 14K gold contains 58.5% pure gold.

The reason jewellery is not made with 24K gold is because pure gold is incredibly soft, which makes it not durable enough for everyday use. As a result, most jewellers choose to work with 14K or 18K gold instead.

What is the difference between common metals used for jewellery?

Some of the most common precious metals used for jewellery include:


  • White gold. White gold is a very strong and durable material, ideal for anyone looking for a cost-effective white-toned jewellery. Its natural colour is off-white, so the metal is often plated with rhodium to achieve a bright white colour.
  • Rose gold. Also known as pink or red gold, rose gold has a rosy shade, which can vary from jeweller to jeweller. The pink shade is achieved by alloying gold with copper, which results in durable material ideal for everyday wear.
  • Yellow gold. Yellow gold has a rich yellow colour so commonly associated with gold. 18K gold is slightly more saturated and more yellow than 14K gold.
  • Platinum is incredibly heavy, - in fact, it is nearly two times heavier than gold. As a result, platinum jewellery is more expensive, but well worth the investment, as it is hypoallergenic and much more durable than gold.
  • Sterling silver. Sterling silver is the most affordable precious metal. While it tends to tarnish over time, silver jewellery pieces can be easily cleaned and re-polished to a bright white, shiny appearance.
What is the difference between gold vermeil and gold plated?

While gold vermeil and gold plated jewellery is often confused, the two terms do not mean the same thing. Here are a few major differences between the two:


  • Gold thickness. Gold vermeil jewellery has gold plating at least 5 times thicker than standard gold plated jewellery. While gold plated items have a minimum gold thickness of 0.5 microns, vermeil must have a thickness of at least 2.5 microns.
  • Base metal. Gold plating can be placed on any metal, from brass to copper. Gold vermeil, on the other hand, must be plated on sterling silver.
  • Because of the extra gold thickness, golf vermeil is typically more durable than gold plating.
  • Similarly, the extra gold thickness of gold vermeil means a slightly higher price point as compared to gold plated jewellery.
What are the 4 C’s of diamonds?

The 4C’s stand for Carat, Clarity, Colour, and Cut.


  • Carat. Carat is the measure of weight for diamonds and other gemstones.
  • Clarity. Clarity describes how clear the diamond is based on the number of inclusions within the stone. It is measured on a scale starting at IF (Internally Flawless) and going all the way to I2 (Included 2). The clearer the diamond, the higher the price.
  • Colour. This describes the colour of the diamond. Most diamonds have a brownish or yellowish tint. As such, the scale starts from D (colourless) and continues all the way to Z (noticeable colour).
  • Cut. Cut is the only man-made diamond characteristic out of the four. The right symmetry, angles, and proportions can really make or break the diamond, resulting in either a very sparkly appearance or a dull look.
How is cubic zirconia different from a diamond?

Cubic zirconia, denoted as “CZ,” is a mineral often used as a more affordable alternative to real diamonds. It is created to look and feel just like the real thing but is a lot more budget-friendly. Cubic zirconia can be shaped into all the common diamond shapes such as princess cut, emerald cut, and asscher cut. However, unlike diamonds, CZ can be made into any colour.


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